Money888 Privacy Policy — User Personal Information Protection
This policy explains how money888 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Effective Date: 1 January 2026
Information We Collect
Money888 collects several categories of information when you register and use our platform. This collection is necessary to ensure our services run smoothly, securely, and responsibly.
Account Information
During registration, we collect your full name, phone number, email address, and date of birth. This information is used to verify your identity, set up your account, and confirm that you meet the minimum age requirement.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect your bank account details, account holder name, and relevant transaction information. Full card numbers are not stored on our servers — payment processing is handled by our designated payment providers.
Device & Browser Information
We also record your IP address, device type, operating system, browser version, and other technical data automatically transmitted by your device when you access the platform. This information is used to detect suspicious activity and improve interface compatibility.
Usage Data
Activity records within the platform — including bets placed, games played, session duration, and pages visited — are retained for service improvement, fraud detection, and internal reporting compliance.
Purposes for Using Your Information
All information collected by money888 is used solely for legitimate, clearly stated purposes. We do not use user data for anything unrelated to the platform's services.
- Verifying user identity and preventing fraud during the registration and fund withdrawal process.
- Processing deposit and withdrawal transactions in MYR accurately and securely.
- Providing responsive customer support whenever needed.
- Sends important notifications related to your account, transactions, or policy updates.
- Analysing usage patterns to improve platform quality and the overall user experience.
- Meeting legal obligations and applicable compliance requirements in Malaysia.
Money888 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The money888 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small files stored on your device that help the platform recognise your active session.
Types of Cookies Used
- Session Cookie: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your preferred language and display settings so you don't have to reconfigure them each time.
- Analytics Cookies: Collects aggregated usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security & Third-Party Sharing
Storage & Security
All user personal information is stored on servers protected with industry-standard encryption. money888 employs multi-layered security protocols to prevent unauthorised access, data loss, or accidental disclosure. Access to user data is restricted to staff who require it to carry out their duties only.
Account information and transaction data are retained for as long as necessary to fulfil the purpose for which they were collected and to meet relevant legal obligations. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
Money888 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share information with the following parties under limited circumstances:
- Approved payment providers, for processing deposit and withdrawal transactions in MYR.
- Government authorities or law enforcement agencies, where required under Malaysian law or by court order.
- Technical service providers bound by strict confidentiality agreements.
In all of the above cases, information sharing is limited to what is strictly necessary and is subject to appropriate data protection agreements.
User Rights & How to Contact Us
Right to Access & Correction
As a money888 user, you have the right to access the personal information we hold about you. If you find any information that is inaccurate or outdated, you may submit a correction request through our support team. Corrections will be processed within seven business days.
Right to Deletion
You may request deletion of your account and personal data at any time. However, certain transaction records may need to be retained for a legally prescribed period before they can be fully removed. Deletion requests will be processed once all legal obligations have been fulfilled.
Changes to the Privacy Policy
Money888 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the platform following such notification constitutes acceptance of the updated policy.
Contact Support
For any enquiries regarding this Privacy Policy, how we handle your data, or to submit an access or deletion request, please contact us via:
- Email: [email protected]
- In-app or web platform live chat on money888 (available 24 hours)
- FAQ Page for instant answers to common questions
Questions About Your Privacy?
The money888 support team is here to help. Check the FAQ page or log in to manage your account settings.