Money888's Commitment to Responsible Gaming
Money888 takes our responsibility to every user's wellbeing seriously. We believe online gaming should be a source of fun and entertainment — not stress or financial hardship. That's why this platform is built with a range of self-control features, giving every user the tools to manage their gaming activity responsibly.
This commitment goes beyond obligation — it is part of money888's core values. We want every user in Malaysia to enjoy a positive, safe, and controlled entertainment experience at all times. That's why we encourage all users to read this guide carefully and make full use of the tools available.
Only play with money you can afford to lose. Never use funds set aside for daily needs, bills, food, or family expenses for gambling.
Recognising the Signs of Risky Behaviour
It's important to spot the early warning signs before things escalate. Keep an eye on yourself and those you care about. Here are some signs to watch out for:
Spending excessive time gaming to the point of neglecting work, family, or daily responsibilities.
Borrowing money to gamble, dipping into savings, or being unable to pay bills due to gaming losses.
Continuing to play in hopes of recovering money already lost, even as the situation gets worse.
Feeling restless, irritable, or distressed when unable to play or after experiencing a loss.
Hiding gambling activity from family members or friends out of shame or fear of judgement.
Has tried to cut down or stop playing but was unable to, despite intending to do so.
If you recognise two or more of the above signs in yourself or someone you know, it is strongly recommended to take self-control measures immediately.
Tips for Setting Time and Budget Limits
One of the most effective ways to keep your gaming healthy is to set clear limits before you start playing. money888 encourages all users to practise the following habits:
- Set a session time limit: Decide how long you'll play before you log in — for example, 30 minutes or an hour — and stick to that limit even when you're winning.
- Set a weekly budget: Set aside a fixed amount in MYR (RM) that you're comfortable losing, purely for entertainment. Think of it like buying a movie ticket or going out for dinner.
- Avoid playing when you're emotionally unstable: Avoid playing when you're feeling stressed, sad, angry, or under the influence of alcohol.
- Take regular breaks: Take a break of at least 10 minutes every hour. Get up, stretch, and step away from the screen for a moment.
- Track your activity: Keep a simple log of the time and amount you spend each week to track your own usage patterns.
Self-Control Features on money888
Money888 provides several self-control features that users can proactively use to manage their gaming activity. These can be accessed through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits in MYR to prevent overspending. Limits can be lowered at any time and take effect immediately.
Take a temporary break from the platform for a period of your choosing — from 24 hours up to 30 days. During this period, your account cannot be used for any gaming activity.
If you need a longer break, you can request a long-term self-exclusion. Contact the money888 support team to activate this option right away.
To activate any of these features, please log in to your account or contact our customer support at [email protected]. Requests will be processed within 24 hours.
Minor Protection
Money888 has a zero-tolerance policy on platform use by anyone under 18. All users are required to verify their age during registration, and we carry out repeated checks whenever suspicious indicators arise.
If you are a parent or guardian concerned about your child's access to online gambling platforms, we recommend the following steps:
- Install parental control software on all shared devices to block access to gambling websites.
- Keep your account password strictly private — do not share it with anyone, including family members.
- Have open conversations with your children about the risks of gambling and the importance of responsible money management.
- Report to the money888 support team if you suspect your account is being accessed by a minor.
Any account confirmed to belong to a minor will be closed immediately, and any remaining balance will be handled in accordance with established procedures.
Life Balance & Seeking Professional Help
Online gaming should only be a small part of a balanced lifestyle. money888 reminds all users that health, family, work, and social relationships are far more important than any game.
If you find that gaming is starting to affect your daily life or the lives of those you care about, don't hesitate to seek help. Professional support is available — you don't have to face this alone.
- Talian Kasih: 15999 — National welfare and counselling helpline, available 24 hours.
- Befrienders Kuala Lumpur: 03-7627 2929 — Free emotional support and counselling.
- Hospital Bahagia Ulu Kinta: Comprehensive psychiatric and addiction rehabilitation services.
- Speak to your family doctor for a referral to a qualified mental health professional or counsellor.
The money888 support team can also help you activate self-control features or provide information on relevant external support resources. Reaching out for help is a sign of strength, not weakness.
Need Help or More Information?
The money888 support team is available to assist you at any time. You can also visit the FAQ page for quick answers on account and self-control topics.